Issue Description
This technical note is intended to inform our valued users about the compatibility issue TOSIBOX® Key is currently facing with macOS Sonoma (macOS 13) released by Apple on September 26, 2023.
Users who have upgraded to this latest macOS version may experience issues with the TOSIBOX® Key software and Key hardware token incompatibility. TOSIBOX® Key software fails to detect the inserted USB TOSIBOX® Key hardware token properly, and will not allow user to login to the network. This issue does not concern users that have a TOSIBOX® SoftKey license.
What Users Can Do
Rest assured that our development team is actively working on addressing the compatibility issue with macOS Sonoma. While we cannot provide an exact release date at this moment, we are prioritizing this fix and will make every effort to release an update as soon as possible. Our team is diligently testing and updating the software to ensure it meets the compatibility requirements of macOS Sonoma.
We recommend the following actions for our users who are experiencing issues on macOS Sonoma:
- Keep an eye on our official website and other channels for updates and announcements regarding the compatibility fix.
- If possible, consider delaying the upgrade to macOS Sonoma until our compatibility update is released.
- If you are experiencing severe issues that impact your ability to use our software, please reach out to our support team for assistance.
Conclusion
We understand the frustration and inconvenience that a compatibility issue can cause, and we apologize for any disruption to your workflow. We appreciate your patience and assure you that we are working diligently to resolve this issue and provide a compatible version for macOS Sonoma.
Thank you for continued trust in our services. Our customer support team will be available to assist you with any questions or concerns you may have.
Tosibox Customer Support Team