Tosibox Helpdesk

Announcements 1

• Tosibox Key Layer 2 support on macOS Big Sur (from version 11)

Incident Reports 3

• Connectivity issues caused by backend update [SOLVED]
• Scheduled maintenance break February 17th 2019 [BREAK OVER]
• TOSIBOX® Mobile Client for Android [SOLVED]

Lock 36

• When to use Layer 2 or Layer 3
• How to set up 1:1 NAT on Lock (Lock+Client mode)
• How to change the Lock to Client mode
• How to connect the Lock Internet using WLAN
• Restoring factory settings on the Lock

See all 36 articles

Key 24

• Installing Key software
• How to take SoftKey into use?
• Key driver install fails
• How to take extra Keys into use
• Windows says the Key needs to be formatted

See all 24 articles

Virtual Central Lock 22

• How to Connect Hyper-V Host and VCL via virtual LAN
• Installing TOSIBOX® Virtual Central Lock - VCL
• How to connect Lock to the (V)CL
• Audit trail and alerts
• How to add VLAN on Virtual Central Lock

See all 22 articles

Mobile Client 3

• How to take TOSIBOX® Mobile Client into use?
• Which devices are supported by TOSIBOX® Mobile Client
• Multiple Mobile Clients to one Key

Security 5

• What ports do I need to open for TOSIBOX® to work?
• What makes TOSIBOX® so secure?
• How does TOSIBOX® technology work?
• Is it safe to install a TOSIBOX® Lock in my company network?
• Tosibox Relay

Modem 4

• Which USB modems are supported?
• How to deploy a USB modem on the Lock
• How much bandwidth does the Lock consume?
• Communication settings for the RS232 interface of TOSIBOX® Modems

How to 7

• How to remotely match a Key to a Lock
• Problems caused by overlapping IP addresses
• Connecting to Network Devices on Lock WAN from a PC with Key
• Using TightVNC for remote access over TOSIBOX® VPN
• Using RDP for remote access over TOSIBOX® VPN

See all 7 articles

What to do if... 1

• My Key does not serialize my Lock via USB port

Lock 9

• Tosibox User Manual
• Lock 100 Quick Start Guide [EN]
• Lock 100 Quick Start Guide [FI]
• Lock 200 Quick Start Guide [EN]
• Lock 200 Quick Start Guide [FI]

See all 9 articles

Central Lock & Virtual Central Lock 6

• Central Lock Install Guide [EN]
• Central Lock & Virtual Central Lock User Manual [EN]
• Virtual Central Lock cloud installation script.
• Install + activate TOSIBOX® VCL on Microsoft Hyper-V
• Install + activate TOSIBOX® VCL on Oracle Virtualbox

See all 6 articles

Modem 1

• Tosibox 4G modem User manual