Key

TOSIBOX® Key is an intelligent cryptoprocessing device that enables a secure connection between your computer and one or more TOSIBOX® Locks, giving you full visibility and control over the network devices connected to the Lock.

Matching Lock to Key does not work
Matching via the USB port is not allowed by the Lock when there already exist Keys in the Lock or when the Key is a Sub Key. In such a case, when inserting t...
Fri, 13 Apr, 2018 at 7:43 AM
The Key cannot locate the matched Locks
Problem Key does not show Locks that are matched to it Cause Key removed from Lock before matching completed. Matched Lock does not have Internet co...
Thu, 14 Jun, 2018 at 3:52 PM
Checking the Internet connectivity of Key
Internet access is established when the text “Choose Locks to Connect to” appears on the Key. Further, the Key tray icon in Windows turns yellow when the in...
Fri, 13 Apr, 2018 at 7:48 AM
Testing the remote connection established by the Key
When the Lock icon on the TOSIBOX® Key user interface is green, the remote connection to the Lock has been established. You can do the following to verify t...
Tue, 29 May, 2018 at 8:12 PM
Key software shows error message on nvspbind.exe failing
This issue may come up on (mainly on Windows 10 OS) with Key software version older than 2.13.9 The solution is to get another version of the nvspb...
Thu, 3 May, 2018 at 10:13 AM
Key asks for PUK code
Symptom Key software asks for PUK code instead of password Cause A wrong password has been entered five times in a row. Recommended action Enter ...
Tue, 29 May, 2018 at 8:15 PM
Windows does not recognise the Key
First check if the Key works on another USB port. If not, try another Key on the PC to see if the port is malfunctioning. If still not working, try the K...
Thu, 3 May, 2018 at 10:14 AM
The Key does not work without C drive on Windows
Symptom Key software does not start when inserting Key or trying to access Key flash memory. Cause If your Windows installation is missing C drive, i....
Tue, 29 May, 2018 at 8:19 PM
Windows Blue Screen when starting Key software
Symptom Windows crashes to Blue Screen when connecting to a Lock from Key software Cause The problem is in most cases caused by additional network pro...
Tue, 29 May, 2018 at 8:14 PM
The Connect button of the Lock is grayed out or the Lock icon is red on the Key user interface
When a red Lock icon or a grey Connect button is visible on the Key interface, it means that the Lock in question has no internet access. See Check Lock Int...
Thu, 3 May, 2018 at 10:10 AM

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