Problem
"Unknown device" in the Windows Device Manager, or "Driver installation failed" error message when inserting Key on Windows Vista, Windows 7, Windows 8 and Windows 10
Cause
Most likely caused by:
- 3rd party driver or software installation reinstalling new versions over Windows drivers or corrupting registry
- A random bug with Windows causing automatic driver detection to fail
Recommended action
- Open Control Panel
- Search for "Device Manager"
- Open Device Manager
- Find the device with name "Unknown device" or a device with an exclamation mark symbol on it
- Right-click the device
- Choose Properties
- Choose Details tab
- Choose Hardware Ids from dropdown menu
- Look for a line like USB\VID_XXXX&PID_YYYY
- If XXXX = 0424 and YYYY = 2514, the device is TOSIBOX Key integrated USB Hub
- If XXXX = 096e and YYYY = 0803, the device is TOSIBOX Key crypto device
If XXXX = 090c and YYYY = 1000, the device is TOSIBOX Key flash device
- If you cannot find the line, look for Parent in the dropdown menu
- Choose Driver tab
- Choose Update Driver
- Choose Browse my computer for driver software
- Choose Let me pick from a list of device drivers on my computer
- If the device is a TOSIBOX Key USB Hub:
- Choose (Generic USB Hub) as Manufacturer (or: Standard USB Host Controller)
- Choose Generic USB Hub (or: USB Root Hub) and continue with installation
- If the device is a TOSIBOX Key crypto device:
- Choose (Standard system devices)
- Choose HID-compliant device
- If the device is a TOSIBOX Key flash device:
- Choose (Standard disk drives)
- Choose Disk drive
- Continue with driver installation by clicking Next
- Repeat this guide for each "Unknown device" or device with an exclamation mark symbol.