If you can't see Lock in Key user interface or Lock is red check these;


- Key has Internet connection

- Key is serialized to Lock

- Lock has Internet connection


If Lock is yellow in Key user interface but you cannot connect to it;


- Layer 2 Key need to have assigned IP address or at least Lock's DHCP server on

- Firewall doesn't block connection


If these have checked try other Internet connection for Key.


If still not working enable remote support for Lock and contact Tosibox Support.