My Key can't connect to Lock

Modified on Wed, 05 Dec 2018 at 09:12 AM

If you can't see Lock in Key user interface or Lock is red check these;

- Key has Internet connection

- Key is serialized to Lock

- Lock has Internet connection

If Lock is yellow in Key user interface but you cannot connect to it;

- Layer 2 Key need to have assigned IP address or at least Lock's DHCP server on

- Firewall doesn't block connection

If these have checked try other Internet connection for Key.

If still not working enable remote support for Lock and contact Tosibox Support.