Introduction

Lock firmware must be updated regularly. It is essential for the security of your network and important foe the functionality of the product that the device is updated with the latest software. Latest firmware versions always provide new features, security patches and the best user experience.

How do I know which firmware version my device has

Log in to the device management user interface and on the Status page search for the Software Version field.

You can compare this to the Lock release notes and to the Tosibox release notes to see if your device is on the latest version, or how many updates is it behind.

Configuring the Node

Node has the ability to update itself and will check updates at regular intervals and install available firmware if Automatic updates is enabled. Note that prior to release 5.0.0 system upgrade releases had to installed manually from Lock’s web user interface even if automatic updates were on. 

For the Node to be able to reach the Tosibox firmware repository, the device needs to have a valid DNS entry either via DHCP assignment or manually entered in the case of static address assignment (address, subnet mask, gateway, DNS). If your network does not have DHCP capability you can use for example Quad9 (9.9.9.9) for the DNS address, or simply set DNS address to be the same as the gateway. In many cases this will resolve the issue.

The upgrade typically takes around 5-15 minutes, depending on the speed of the Internet connection. As part of the upgrade, the Lock’s memory is re-flashed, which is why it is very important not to power off the Lock during the upgrade. All settings and serializations are preserved over the upgrade.

Auto-update settings

• Auto-update enabled: set the automatic updates on / off
• Auto-update time window: set the hour when Lock will check for updates.
• Timezone: set the Lock time zone to correspond to Lock location time zone so that updates are checked and installed at the right time.

Note: Starting from firmware release 5.0 all updates are installed if auto-update is selected. If device is powered off during the upgrade, there is a risk of bricking the device. Bricked device cannot be recovered.

Manual update settings

You can also install updates manually. This can be done by

• Logging in as admin and clicking Settings > Software update
• Click on the "Start Software Update" button under Manual Software update. (The button is not displayed if refresh/F5 page once. If still no button displayed updates are not available)
• You will see the software update status progress bar next. When done, a message will be displayed on the page.
• If the update will not succeed, there will be an error message visible on the page. This usually means that the internet connection of the Lock does not fully work. In this case please check first that the lock has valid DNS settings.