Key software update starts but never finishes

Modified on Tue, 29 May 2018 at 08:16 PM


After accepting the software update recommended by the Key the software seems to hang or the update never finishes


An antivirus software may silently prevent tbupdate.exe from running. 

Recommended action

After adding tbupdate.exe to exceptions list on the antivirus software, un-plug and re-plug the key and accept the update again.