- First check if the Key works on another USB port.
- If not, try another Key on the PC to see if the port is malfunctioning.
- If still not working, try the Key on another PC.
- Check for any physical damage to the Key.
- Re-Install latest key software: https://downloads.tosibox.com/downloads/tbsetup.exe
On Windows 10 make sure SmartCard service is started and running:
Open task manager - go to services tab - find SCardSvr
To start service ScardSvr - right mouseclick - start
To configure service - right mouseclick - open services - find & open smart card service - select startup type
In German Windows 10 it looks like:
If it still not works and if there is no physical damage to the Key and it does not work on any computer but other Keys work, contact your reseller.