The Key cannot locate the matched Locks

Modified on Thu, 14 Jun 2018 at 03:52 PM


Key does not show Locks that are matched to it


  • Key removed from Lock before matching completed.
  • Matched Lock does not have Internet connection.
  • PC with Key has Internet connection issues or personal firewall SW blocks Key from connecting

Recommended actions

Please check the following:

  • The Key is visible in the Lock’s admin UI (check e.g. via Service Port). If the Key isn’t visible in the admin UI, match the Key again.
  • The Lock’s Internet access is working. Test Internet connectivity of the Lock. Matching is valid only when the Lock connects to the Internet.
  • The Key’s Internet access is working. Test the Internet connectivity of the Key.