Problem

Key does not show Locks that are matched to it


Cause

  • Key removed from Lock before matching completed.
  • Matched Lock does not have Internet connection.
  • PC with Key has Internet connection issues or personal firewall SW blocks Key from connecting


Recommended actions


Please check the following:

  • The Key is visible in the Lock’s admin UI (check e.g. via Service Port). If the Key isn’t visible in the admin UI, match the Key again.
  • The Lock’s Internet access is working. Test Internet connectivity of the Lock. Matching is valid only when the Lock connects to the Internet.
  • The Key’s Internet access is working. Test the Internet connectivity of the Key.